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Application Support Analyst

LoadSpring Solutions™ is the market leader in creating and developing innovative Cloud-based Project Management solutions for top companies in all industries. With our team of RockStars we’ve been successfully and continually growing for the past 18 years.

If you enjoy working with servers and applications, serving as an escalation point for end users with their complex issues, and mentoring junior associates then this is the opportunity for you!

Bring your best Application Support skills to our table and find out why we’re so obsessed with Cloud-based Project Management software and helping our employees advance their expertise. 

Responsibilities:

  • Deliver a Legendary Customer experience to all customers
  • Provide application support for issues of high complexity and via phone, email and the LoadSpring Platform
  • Handle sensitive and critical customer issues
  • Participate in continual training to reach Subject Matter Expert status on multiple applications
  • Documents and executes request for change (RFCs) across multiple applications and technologies
  • Identify and manage improvements within the support team
  • Own and manage cases through their life cycle
  • Escalate support issues that require deeper investigation
  • Serve as an escalation point and mentor for the junior staff members 
  • Record detailed and accurate documentation

Essential Experience:

  • 4-7 year's experience in a customer facing technical or application support role

Desirable Knowledge and Skills:

  • Demonstrated success with providing application level support
  • Exhibited analytical, problem-solving, and interpersonal skills
  • Excellent communication and documentation skills
  • Ability to multi-task in a constantly busy work environment
  • Excellent time management skills
  • A passion for learning and customer success
  • Ability to work independently as well as in a team environment
  • Strong organization skills and high attention to detail

 

 

 

Benefits

LoadSpring Solutions offers a competitive package of standard benefits such as health, dental, life, vision, 401k with a generous match, and a Health Savings Account with employer contributions. But more than that we also have our travel programs of CultureSpring and the SpringMan Excellence Club. The first encourages experiencing cultures outside the USA by offering extra vacation time and some expense reimbursement for qualified foreign travel. The second is an award open to all full time employees who can win a company sponsored trip with other employees.

More about LoadSpring

Not only do we host Project Management's full suite of applications, but we are a one-stop-shop for support, lightning speed deployment, and integrations all done through our enabling technology, the LoadSpring platform. 

The demand for Cloud project management is increasing exponentially year after year and so are we, since 1999! We continue building a team of Rockstars who will contribute to the achievement of our corporate goals and the success of LoadSpring; Rockstars driven by an environment evolving as fast as technology and obsessed with getting it right.

EEO

LoadSpring Solutions Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

U.S. Citizenship or Lawful Permanent Residence status may be required for certain positions. For positions requiring U.S. Citizenship or Lawful Permanent Resident status, verification of such status will be required upon accepting employment.

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