View Our Website View All Jobs

Application Support Analyst

LoadSpring is dedicated to creating highly customizable cloud solutions that make us the market leader of Cloud-based Project Management. With over 3,500 customers and over 100,000 users worldwide, we must be doing it right. Not to mention, LoadSping is rated a “Top Small Company Workplace” by Inc. Magazine, in addition to one of CIO Review magazine’s “20 Most Promising Project Management Solutions Providers, 2017”! 

If you are a Jr System Admin who likes to work with servers and applications and help end users with their issues, then this is the opportunity for you!

Bring your best Application Support skills to our table and find out why we’re so obsessed with Cloud-based Project Management software and helping our employees advance their expertise. 

Responsibilities:

  • Deliver a Legendary Customer experience to all customers
  • Provide application support via phone, email and the LoadSpring Platform
  • Own and manage cases through their lifecycle
  • Escalate technical support issues that require deeper investigation
  • Record detailed and accurate documentation

Essential Experience:

  • 1-3 year's experience in a customer facing technical or application support role

Desirable Knowledge and Skills:

  • Demonstrated analytical, problem-solving, and interpersonal skills
  • Excellent communication and documentation skills
  • Ability to multi-task in a constantly busy work environment.
  • Excellent time management skills
  • A passion for learning and customer success
  • Ability to work independently as well as in a team environment
  • Strong organization skills and high attention to detail

 

 

 

Benefits

  • Competitive industry salary
  • Subsidized medical, dental care, optical and life insurance programs.
  • 26 holidays
  • Pension
  • Training and Tuition Reimbursement 
  • Culture Spring (Travel Abroad)

More about LoadSpring

Not only do we host Project Management's full suite of applications, but we are a one-stop-shop for support, lightning speed deployment, and integrations all done through our enabling technology, the LoadSpring platform. 

The demand for Cloud project management is increasing exponentially year after year and so are we, since 1999! We continue building a team of Rockstars who will contribute to the achievement of our corporate goals and the success of LoadSpring; Rockstars driven by an environment evolving as fast as technology and obsessed with getting it right.

Equality

LoadSpring Solutions Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

150
To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race
Veteran/Disability status