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Software Application Support Rep- Remote

LoadSpring is dedicated to creating highly customizable cloud solutions that make us the market leader of Cloud-based Project Management. With over 3,500 customers and over 100,000 users worldwide, we must be doing it right. Not to mention, LoadSping is rated a “Top Small Company Workplace” by Inc. Magazine, in addition to one of CIO Review magazine’s “20 Most Promising Project Management Solutions Providers, 2017”! 

We're looking for Remote Software Application Support Rep to provide legendary technical customer support for the LoadSpring Platform and applications such as Oracle Primavera P6, Oracle Contract Management & Oracle Unifier as well as experience in Weblogic, Esri and Citrix. 

Responsibilities:

  • Deliver a Legendary Technical Customer experience to customers across all industries
  • Provide application support via phone, email and the LoadSpring Platform
    • Cases will be of high technical complexity with sensitive and critical customer information
  • Own and manage cases through their life cycle
  • Serve as an escalation point and Subject Matter Expert in addition to mentoring junior support staff
  • Document and execute request for change (RFCs) across multiple applications and technologies
  • Escalate technical support issues that require deeper investigation
  • Identify, manage and implement process improvements
  • Record detailed and accurate documentation

Essential Experience:

  • 4-8 year's experience in a customer facing technical or application support role

Desirable Knowledge and Skills:

  • Demonstrated analytical, problem-solving, and interpersonal skills
  • Demonstrated success providing application level support
  • Excellent communication and documentation skills
  • Ability to multi-task in a constantly busy work environment.
  • Excellent time management skills.
  • A passion for learning and customer success
  • Ability to work independently as well as in a team environment
  • Strong organization skills and high attention to detail.

 

 

Benefits

LoadSpring Solutions offers a competitive package of standard benefits such as health, dental, life, vision, 401k with a generous match, and a Health Savings Account with employer contributions. But more than that we also have our travel programs of CultureSpring and the SpringMan Excellence Club. The first encourages experiencing cultures outside the USA by offering extra vacation time and some expense reimbursement for qualified foreign travel. The second is an award open to all full time employees who can win a company sponsored trip with other employees.

More about LoadSpring

Not only do we host Project Management's full suite of applications, but we are a one-stop-shop for support, lightning speed deployment, and integrations all done through our enabling technology, the LoadSpring platform. 

The demand for Cloud project management is increasing exponentially year after year and so are we, since 1999! We continue building a team of Rockstars who will contribute to the achievement of our corporate goals and the success of LoadSpring; Rockstars driven by an environment evolving as fast as technology and obsessed with getting it right.

EEO

LoadSpring Solutions Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

U.S. Citizenship or Lawful Permanent Residence status may be required for certain positions. For positions requiring U.S. Citizenship or Lawful Permanent Resident status, verification of such status will be required upon accepting employment.

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