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Technical Account Manager

As a Technical Account Manager, you will learn Enterprise customer’s business objectives, challenges and needs inside out. In order to deliver strong results, you will take a proactive and collaborative approach to build robust relationships within the customer’s varied levels. You will coordinate across the customer and LoadSpring teams to ensure legendary customer experience is met and ensure their needs are being exceeded with the LoadSpring Cloud Platform.     

Responsibilities

  • Obtain an understanding of the Enterprise customer’s business priorities, plans and strategies
  • Collaborate with customer group leaders to assess their immediate and long-term needs that can be resolved through the LoadSpring Platform
  • Expand the relationship to drive larger impact for the customer and open up new opportunities for LoadSpring
  • Act as a primary contact for the customer, and serve as an escalation point when required   
  • Identify opportunities to build long-term value by positioning LoadSpring offerings in alignment with their business goals
  • Monitor the status of key technical projects/issues and manage expectations across stakeholders on timing and delivery of all updates
  • Work closely with the LoadSpring Sales team on any potential new and add-on opportunities within the customer
  •  

Essential Experience

  • Minimum 3 years’ experience in an Enterprise Technical Account Management role at a software/Internet/cloud company
  • Have an in-depth understanding of supporting platform, infrastructure, or software as a service for business
    • Also knowledgeable in supporting Enterprise Project Management software applications

 

Desirable Knowledge and Skills

  • Excellent problem solving, critical thinking, organization and communication skills
  • Familiarity conversing and solving issues with large enterprise customer accounts
  • Understanding of IT architecture, data center technologies, networking, servers and security
  • Knowledge and experience working with Oracle Primavera, Trimble Meridian, Autodesk and/or Esri
  • Understanding of and experience supporting sales processes
  • Accustomed to working with a geographically distributed team

 

Benefits

LoadSpring Solutions offers a competitive package of standard benefits such as health, dental, life, vision, 401k with a generous match, and a Health Savings Account with employer contributions. But more than that we also have our travel programs of CultureSpring and the SpringMan Excellence Club. The first encourages experiencing cultures outside the USA by offering extra vacation time and some expense reimbursement for qualified foreign travel. The second is an award open to all full time employees who can win a company sponsored trip with other employees.

More about LoadSpring

Not only do we host Project Management's full suite of applications, but we are a one-stop-shop for support, lightning speed deployment, and integrations all done through our enabling technology, the LoadSpring platform. 

The demand for Cloud project management is increasing exponentially year after year and so are we, since 1999! We continue building a team of Rockstars who will contribute to the achievement of our corporate goals and the success of LoadSpring; Rockstars driven by an environment evolving as fast as technology and obsessed with getting it right.

EEO

LoadSpring Solutions Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

U.S. Citizenship or Lawful Permanent Residence status may be required for certain positions. For positions requiring U.S. Citizenship or Lawful Permanent Resident status, verification of such status will be required upon accepting employment.

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